Public speaking
I've spoken about a range of digital issues at conferences across the ticketing, museum, and arts marketing world - INTIX, Ticketing Professionals, Tessitura Learning and Community, Museum Computer Group, Visitor Experience Seminar, Tessitura Europe, Arts Marketing Association, Spektrix - and I've hosted 60+ episodes of the Digital Works Podcast.
Depending on the event, that's meant presenting research and ideas, joining panel discussions, moderating sessions, or hosting and chairing - sometimes a mix of all of the above.
Upcoming events
26th March 2026: I'm moderating a session at Kulturkraft26 in Copenhagen.
22nd April 2026: I'm chairing the Museum Association's Museum Tech: A Digital Festival for Museums event at the Barbican in London.
If you'd like me to speak, moderate, or host at your event, then get in touch: [email protected]
Past events
A mostly-complete (I've probably forgotten a few) list of things I've done over recent years.
December 2025 - MCG Museums+Tech - United Kingdom
A short overview of the findings of Beyond the Promise that I shared at the Museum Computer Group's annual conference.
November 2025 - National Digital Forum - New Zealand
I had a 'fireside chat' with Rachael Davies for the NDF AGM.
I also wrote up some of the things Rachael and I discussed, which you can find here.
June 2025 - DEN Conference - Netherlands
I was part of a panel session that explored the findings of the 2-year Venues of the Future R&D project which looked at what's required to deliver effective hybrid cultural experiences.
May 2025 - CultureTalk Podcast
An interview with Matt Yau, we talked about the findings of Beyond the Promise and a explored the challenges of digital work in the cultural sector more broadly.
April 2024 - Digital Works Conference: Curiosity - United Kingdom
I programmed, organised, and hosted the inaugural Digital Works Conference at Leeds City Museum in the UK, a 2-day conference exploring the many different ways in which 'digital' presents challenges and opportunities for cultural organisations.
March 2022 - Ticketing Professionals Conference - United Kingdom
I was part of a panel session discussing diversity and inclusion in arts recruitment.
May 2020 - Leeds Digital Festival - United Kingdom
I was asked to 'set the scene' as part of a session looking at the culture sector's response to the Covid pandemic.
I wrote a bit more about that here.
November 2019 - Tessitura Europe Conference - United Kingdom
November 2019 - Spektrix Conference - United Kingdom
I spoke about mapping user journeys and understanding how user perceptions of your product/service (and in turn brand/organisation) are formed.
July 2019 - Arts Marketing Association Conference - United Kingdom
I explored how the discovery phase of a website project can be used as a 'Trojan horse' to drive wider change in an organisation particularly around culture and ways of working.
November 2018 - Tessitura Europe Conference - United Kingdom
I spoke on 'the importance of context' with a focus on data, priorities, skills, and user needs.
September 2018 - Spektrix Conference - United Kingdom
I presented a deep-dive on the thinking behind the Bridge Theatre's 'performance picker' interface and why it was so effective (tl;dr: a genuinely user-centred approach and clever integrations).
August 2018 - Visitor Experience Seminar - United Kingdom
Pauline Fallowell and I presented the work we'd done together on the Bridge Theatre's website, with a focus on the importance of UX and brand.
February 2018 - INTIX - United States
I shared some ideas around meaningful metrics and using shared frameworks to inform action and priorities.
December 2017 - Tessitura Europe Conference - United Kingdom
I presented on 'optimising your purchase path'.
November 2011 - Culture Hack North - United Kingdom
I organised and hosted Culture Hack North, a 2-day 'hackathon' matching software developers with cultural data and seeing what they'd come up with.