This week's best things #94 A digital leadership programme for cultural orgs, customer understanding, AI safety framing, UX failures, digital trust, creative technologist experiments, and a cheese map
This week's best things #86 Friction vs convenience, AI scepticism, “workslop” and unclear AI mandates, Gall’s Law and complexity, organisational change and conversation, invisible digital infrastructure work, accessibility design, cultural projects, train punctuality data, and the value of weirdness.