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user-centred thinking

A collection of 8 issues

This week's best things #116

Exposure hours, Art UK’s lessons on digital infrastructure, assumption-mapping, experimenting in slow-moving institutions, agentic flooding, a podcast on tech’s side effects, in-office remote work, metro-orientation maps. And a digital tomato.

This week's best things #102

Wifärt Gallery, a kerning tool, SMK's AI visitor guide, BFI's beta cinema site, Torchbox on user assumptions, No Web Without Women, digital trust, AI writing's shape, why innovation labs fail, the "illusion of effort" in AI-perceived work, and a wood-chopping simulator.

This week's best things #94

A digital leadership programme for cultural orgs, customer understanding, AI safety framing, UX failures, digital trust, creative technologist experiments, and a cheese map

This week's best things

Immersive funding, designing a platform for young people, YouTube is 20, new AI stuff from Google Arts & Culture, Microsoft is shutting down Skype, stakeholders, a case study of website carbon reduction, Seb Chan being interviewed, Google's antitrust cases, and PrepperDisk

Mike Keating on AI policy development at Art Fund

Mike Keating on introducing user-centric practices, sharing knowledge, and the collaborative development of policies.

Understand your users and let that define your approach

Talking to and understanding users doesn’t have to be complicated or difficult, and a recent V&A project provides an inspiring example of the benefits of this approach.