This week's best things #88
SLAs for content teams, "deliberately generous" facilitation rules, what digital organisations actually look like, the BoM redesign post-mortem, Meta's encryption retreat, and a bumper UX guidelines roundup.
Topic
digital leadership
A collection of 23 issues
The discipline of focus, what makes a digital strategy work
Good digital strategies aren’t long documents or laundry lists. They’re about ruthless focus - choosing a clear direction and sticking to it, even if that means letting go of attractive ideas. Here are some of the characteristics that make them effective.
DACI, RACI, RAPID, and PANDA: ways of assigning roles and responsibilities
Clarity doesn’t kill creativity but confusion definitely can. When roles and responsibilities are unclear, projects stall, decisions unravel, and frustration grows. This piece explores practical frameworks that bring just enough structure to help teams cut through the mess.
This week's best things
The importance of taste, AI’s impact on culture, and why boring beats hype. Plus product thinking, buy vs build, learning organisations, Gen Z heritage, bias, action traps, and the end of social media.
This week's best things
Helsinki’s epic library, future storytellers, museum memory in wartime Ukraine, resisting busy-ness, the protective value of good ux, media’s traffic apocalypse, Medium's turnaround, foggy governance, Apple UI frost, sustainable comms, and a (new) podcast on building (real) things.
This week's best things
Digital failure, smoky twirls, AI’s energy diet, alt-phones for t(w)eens, rotating sandwiches, Pocket says goodbye, Airbnb wants to be everything, leadership in 2025, the Who Cares era. I’m back from Aarhus, and I’d love your thoughts on the report.
This week's best things
A new NGA.gov, art in hard times, fresh ways to frame digital, ancient oranges, guarding teams from strategy fatigue, Japanese tree moving, bot farms and info literacy, quick sketching, AI dev hurdles, London Underground Live, and robot arms.
What do we actually mean when we say ‘digital’?
In more or less every conversation I have had about digital over the last year (or more), the topic of just how stretched the word 'digital' now is has come up. Here are some thoughts about different ways of talking about all the things we mean when we say 'digital'
This week's best things
The FACT symposium, Margaret Heffernan, Fourth Spaces, a new digital experience from the National Gallery, Digital Culture Talks, running a 'failure budget', museum exhibition experience, UX is dead, little book of strategy, more AI woe, and a family of t-rexes
Beyond the promise - when digital falls short: Let's talk about failure
I’m running a short, anonymous survey to gather real experiences of digital projects that didn’t go as planned. The aim isn’t to dwell on what went wrong, but to understand why so we can share lessons that help the whole sector make digital work better.