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digital leadership

A collection of 21 issues

DACI, RACI, RAPID, and PANDA: ways of assigning roles and responsibilities

Clarity doesn’t kill creativity but confusion definitely can. When roles and responsibilities are unclear, projects stall, decisions unravel, and frustration grows. This piece explores practical frameworks that bring just enough structure to help teams cut through the mess.

This week's best things

Helsinki’s epic library, future storytellers, museum memory in wartime Ukraine, resisting busy-ness, the protective value of good ux, media’s traffic apocalypse, Medium's turnaround, foggy governance, Apple UI frost, sustainable comms, and a (new) podcast on building (real) things.

This week's best things

Digital failure, smoky twirls, AI’s energy diet, alt-phones for t(w)eens, rotating sandwiches, Pocket says goodbye, Airbnb wants to be everything, leadership in 2025, the Who Cares era. I’m back from Aarhus, and I’d love your thoughts on the report.

What do we actually mean when we say ‘digital’?

In more or less every conversation I have had about digital over the last year (or more), the topic of just how stretched the word 'digital' now is has come up. Here are some thoughts about different ways of talking about all the things we mean when we say 'digital'

This week's best things

The FACT symposium, Margaret Heffernan, Fourth Spaces, a new digital experience from the National Gallery, Digital Culture Talks, running a 'failure budget', museum exhibition experience, UX is dead, little book of strategy, more AI woe, and a family of t-rexes

Beyond the promise - when digital falls short: Let's talk about failure

I’m running a short, anonymous survey to gather real experiences of digital projects that didn’t go as planned. The aim isn’t to dwell on what went wrong, but to understand why so we can share lessons that help the whole sector make digital work better.

Mike Keating on AI policy development at Art Fund

Mike Keating on introducing user-centric practices, sharing knowledge, and the collaborative development of policies.